Performance Management

Performance management is the process of inclusively developing business goals and objectives, monitoring the obtainment of established goals and rewarding or correcting behaviors based on business results.  MaxPotentials works with clients to establish clear criteria, goals and expectations; to develop effective ways to include employee voices and to provide on-going 360 degree feedback; to leverage feedback in building a learning organization and; to develop effective reward and corrective performance management systems.  The performance management process follows the steps below:

 

Client Benefits

Performance Management systems assist the organization, teams and individuals in clarifying their goals and priorities and provide on-going feedback mechanisms to allow for adjustments in efforts as necessary.  Well developed Performance Management systems are developed in a holistic manner that recognizes the vision, mission and values of the organization and is easy to administer and understand.  Good Performance Management systems result in many of the following benefits:

• Alignment of resources, efforts and priorities
• Organization goal attainment
• Improved employee satisfaction
• Increased awareness of business results and the impact on other business measurements

How We Do It

MaxPotentials uses a process involving the following key steps to assess the organizational challenges and opportunities, clarify the goals of the intervention and determine the most effective strategy to meet the needs of the organization or individual.

Assessments: The assessment phase provides a clear picture of the business problem to be addressed.  This is performed through interviews, employee surveys, 360° feedback assessments or, various other assessment tools.

Analysis:  MaxPotentials analyses the results of the assessment to identify the most effective intervention strategies.  Fundamental to this process are the needs, culture and goals of the organization.

Intervention:  MaxPotentials partners with client organizations to design interventions that effectively address the organizational challenge in a sustainable manner.  We work with clients to identify specific objectives and measurement criteria expected from the strategy.  Examples of Intervention strategies for Leadership Development include:

• Performance Management System Development:  Working collaboratively with leadership, conduct strategic planning and goal setting meetings and clear methods to measure and monitor performance.  MaxPotentials develops methods to reward, recognize and correct behavior based on performance results and works with the organization to develop sustainable practices.
• Consulting:  MaxPotentials works with client organizations to develop an effective system and implementation plan to meet performance management and improvement desires.

• Coaching:  Working one on one with leaders to build leadership skills.  We coach high potentials employees, new executives or underperforming leaders to help them identify and assess their strengths as well as recognize and overcome barriers to personal productivity and effectiveness.  MaxPotentials offers methods for documenting goals and goal attainment to support the learning and create sustainable professional development.
• Training:  MaxPotentials designs and delivers courses to meet the specific needs of adult learners and, increase the retention and long term application of the learning in the workplace.   We do this by engaging learners in interactive exercises, applying multimodal educational techniques and creating a dynamic and energizing learning environment.  Examples of key performance management courses include:
  • Building and Inspiring Commitment to Mission and Vision and Goals
  • Developing a Performance Culture
  • Providing Clear Feedback and Gaining Commitment to Performance Goals
  • Creating Accountability and Supporting Performance Excellence

Measurement and Evaluation:  MaxPotentials is committed to providing results driven services that support the goals and objectives of client organizations.  We work with clients to identify measurement standards to evaluate the business results of implemented strategies.

Testimonials

“Keirsten delivered creative, supportive and effective HR help to our leadership teams. Her professionalism and energy helped get our teams through a number of difficult and complex challenges, and her availability and willingness to do whatever was required proved to be the difference maker for our agency. She took the time to truly know our staff, our mission and our customers.”

Richard Knecht, Senior Vice President of Operations for River Oak Center for Children