Conflict Management
Conflict is a normal part of human interaction and can provide either opportunity for greater understanding and collaboration or undermine a productive work relationship. Conflict can also create a positive or a strongly negative customer experience. How an organization, its teams and individuals manage conflict will determine the impact of conflict on relationships, and business outcomes.
MaxPotentials provides workshops to teach organization members successful methods of conflict management. MaxPotentials assists organizations in developing structures and processes to support effective conflict resolution internally and with customers, suppliers, and other key stakeholders.
Client Benefits
- Improve performance at organizational and departmental levels
- Develop clearer understanding of other stakeholders
- Improve organizational and individual learning
- Develop creative and more powerful solutions
- Build trust and relationships
How We Do It
There are many ways to assess and address business challenges and opportunities. MaxPotentials believes that most of the best solutions come from within the organization. As such, our consulting services provide a collaborative platform to illuminate client challenges and identify solutions based on the most effective organization development concepts. Specifically our process uses the following key steps to address the needs of conflict management in client organizations:
Assessments: The assessment phase provides a clear picture of the conflict or business situation to be addressed. This is performed through observation, interviews, employee surveys, 360° feedback assessments or, various other assessment tools.
Analysis: MaxPotentials analyses the results of the assessment to identify the most effective intervention strategies. Fundamental to this process are the needs, culture and goals of the organization.
Intervention: MaxPotentials partners with client organizations to design interventions that effectively address the organizational challenge in a sustainable manner. We work with clients to identify specific objectives and measurement criteria expected from the strategy. Examples of Intervention strategies for Organizational Effectiveness include:
Consulting: MaxPotentials works with organization leaders to develop conflict management and resolution practices and processes that support effective business. These practices will support and maintain a productive and safe work environment.
- Coaching: Working one on one with individuals and teams to develop self awareness and conflict management skills. One on one and team coaching provides coachees with strong support in learning how to manage their emotions in conflict, communicate clearly, listen for understanding and develop collaborative solutions.
- Training: MaxPotentials designs and delivers courses to meet the specific needs of adult learners and, increase the retention and long term application of learning in the workplace. We do this by engaging learners in interactive exercises, applying multimodal educational techniques and creating a dynamic and energizing learning environment. Examples of key conflict management courses include:
• Conflict Management
• Building Collaborative Solutions
• Understanding your Conflict Resolution Style
• Team Conflict Resolution
Measurement and Evaluation: MaxPotentials is committed to providing results-driven services that support the goals and objectives of client organizations. We work with clients to identify measurement standards to evaluate the business results of implemented strategies.
Testimonials
“Keirsten creates an energetic, positive environment for
my employees and they look forward to her seminars.
Her ability to create a special curriculum for our company
makes her a stand out; employees can quickly relate her
information into hands-on skills immediately. Seminars are
professional, polished and pleasing!”
— Irene Madrid, Owner, La Petite Baleen Inc.
Swim Schools
“Keirsten has an excellent rapport with people which
creates a positive outcome in her work.”
— L. Durand, Human Resources Manager –
Irrigation District in California
“Keirsten eoes a very good job in holding the group
together, from keeping things from straying and in
supporting the group.”
“Keirsten made all the difference in keeping the group
focused and positive”
— Caltrans Management Training
